- Knights Email Discontinued - Knowledge Portal

Knights Email is no longer available to alumni and former students. This article provides details on the change and key dates.

What Changed?

Over the summer of 2023, the University of Central Florida (UCF) has discontinued the Knights Email service for all alumni and former students. Knights Email (hosted by Microsoft) was previously offered as a lifetime email address for students but is no longer supported due to licensing, security, and service model changes.

Why Was Knights Email Discontinued?

Microsoft licensing changes: Microsoft has ended its support for free alumni email services under UCF’s institutional licensing agreement.
Security considerations: Inactive accounts are at higher risk of compromise and pose a potential threat to university systems.
Operational support: UCF IT is consolidating services to better serve active students and staff with supported platforms.

Who Is Affected?

All alumni and former students who are no longer actively enrolled at UCF.

Key Dates

Date	Action
[February 1, 2023]	Email notifications began to impacted users
[Summer of 2023]	Sign-in access to Knights Email disabled
[January 1, 2025]	All email content and associated data deleted

Frequently Asked Questions (FAQ)

Q: Can I request a forwarding service or alias?
A: No. UCF does not offer email forwarding or aliases for discontinued Knights Email accounts.

Q: Can I request a copy of my emails now that the service is shut down?
A: Unfortunately, the account is already deactivated and purged, UCF and Microsoft cannot retrieve your emails.

Q: I’m returning to UCF for a new degree program. Will I get a new Knights Email account?
A: No. All UCF students will now use their NID@ucf.edu email account for all official UCF communications.

Need Help?

If you have further questions about this transition, please contact the UCF IT Support Center:
📞 Phone: 407-823-5117
🌐 Web: https://it.ucf.edu