A Microsoft 365 Group mailbox is a shared mailbox that is not Microsoft Teams enabled. It allows members to send and receive emails as the group. It simplifies communication among group members, as they can use a single email address to reach everyone in the group. By default, the group will be visible in Outlook under Groups and visible in the Outlook Address Book.

If a Microsoft 365 Group is needed, you can submit the following Service Now ticket (Add Team or Group Mailbox Request) and

select “Microsoft 365 group mailbox only”.

 

Note:  Only group owners can add and remove members.

 

Outlook desktop client

1. Open Outlook desktop client.

2. Under Groups in left pane, select the Group.

 

3. Select Group Settings and then Edit Group.

 

4. From Edit Group, you will have the permissions to Add and Remove members.

 

 

 

Outlook web app

1. Open Outlook web app.

2. Select Groups on left pane.

 

3. Then select the Group, select Settings and then Edit group

 

 

4. From Edit group page, you will have the permissions to Add and Remove members.