Counterpoint – Daily Ticket Center Summary


Summary

The purpose of this process is to collect a SQL report that runs daily from the Counterpoint SQL server (NET5020) and email a copy to ASF@ucf.edu every night at 11:30 pm.  

Business Owner 

ASF 

Contact Information 

Brenda Posey 

Brenda.posey@ucf.edu 

407-823-2516 

Hardware 

VM 

NET5020.net.ucf.edu 

NET5031.net.ucf.edu 

 

Database: 

NET5020 

Software Version 

N/A – script developed in–house. 

Software Status 

Active 

Application Data 

Compatibility 

Compatible with Windows 10, 11 – SMB File Transfer 
 

Detail 

CounterPoint SQL Report  

PowerShell Script and Scheduled Task 

  • The task ‘Get Ticket Center summary’ runs the script ‘GetTicketCenterSummary.ps1’ on NET5031 nightly at 11:30 pm. 

 

    • The PowerShell script is located at 'C:\Workday' on NET5031.
    • The script MUST run as the service account ‘svc_tpc_workday_task’.  

Actions performed by the PowerShell script 

  • Moves ‘TicketCenterSummary.csv’ to 'C:\Workday' on NET5031. 
  • Sends an email with attached report to each user listed in 'C:\Workday\WDAdmin.csv' (asf@ucf.edu, easappsupport@ucf.edu).
  • Deletes ‘TicketCenterSummary.csv’ from 'C:\Workday' on NET5031.