An alias is an additional e-mail address that you can use in order to be contacted. It is not a new mailbox; it is just a link to your existing mailbox.
For example, “Thomas.Stone@ucf.edu” could set up an alias as “Tom.Stone@ucf.edu” and e-mail sent to either address would go to the same inbox.
Log Into the ServiceNow Portal:
Go to it.ucf.edu
Click Submit a Ticket
Login with:
NID: (Your NID, ex. ab123456)
Password: (Your NID Password)
If you can’t Login:
If you do not know your NID, underneath the sign on area, you can click What is my NID?
If you do not remember your password, you can click What is my NID Password?
If you still need help you can contact the Support Center at (407) 823-5117 or servicedesk@ucf.edu
Navigate to Request a Service
Click on Request a Service
Click Add Enterprise Email Alias under Communication & Collaboration
Valid Email Domains
Faculty and staff can request the following valid domains as a desired email alias:
- @ucf.edu
- @arecibo.ucf.edu
- @bus.ucf.edu
- @crcv.ucf.edu
- @creol.ucf.edu
- @cs.ucf.edu
- @ece.ucf.edu
- @eecs.ucf.edu
- @fiea.ucf.edu
- @math.ucf.edu
- @physics.ucf.edu
Additionally the following valid domains must be requested and approved by a department supervisor, chair or dean by submitting a general request:
- @ce.ucf.edu
- @ist.ucf.edu
- @ucfheath.com
- @wucf.org
Adding an Alias
Before creating an alias, be sure of the following:
It is Not an E-mail Account: An alias is NOT adding a new e-mail account. It is simply another name at which your current business e-mail can be contacted.
It is Not Case Sensitive: So, capitalization does not matter when someone e-mails you. However, if you create “tom.stone” it will show up in the global record as all lower case. Be sure to use proper capitalization such as “Tom.Stone” if desired.
You Cannot Delete Aliases: Once you create an alias, you cannot remove them.
Be Professional: Keep your alias about you. Do not attempt to claim another identity.
To create your alias, simply type your desired alias into the form and choose @ucf.edu or other valid UCF domain.
Then click Order Now.
Default Alias
Changing your default alias will change your default business address. The default business address will show up in the Outlook Contacts for the entire University. This means if someone searches for you, they would see “Tom.Stone@ucf.edu” instead of “Thomas.Stone@ucf.edu”. This also means when you send an email, it will be sent from your new default business address.
If you would like your alias to be your default e-mail address, you can select Yes or No on the form.