Create a new call group

To create a new contact group (or call group), follow these instructions:

1. First go to Chat   on the left side of Teams.

2. Then select the Chat dropdown at the top and select Contacts.
   
   
   
   

   • Next, choose Create a new contact group at the bottom.

   • Then follow the instructions to create a new group.
     
     
     Note: You can create up to 64 contact groups.

 

Add people to a call group

Go to Chat on the left, select Contacts from the Chat dropdown and then choose More options beside the group’s name. Select Add a contact to this group, type the name of a team member, and then select Add.

Rename a call group

Go to Chat on the left, select Contacts from the Chat dropdown, and then choose More options beside the group’s name. Select Rename this group, type a new name, and then choose Save.

Delete a call group

Go to Chat on the left, select Contacts from the Chat dropdown, and then choose More options beside the group’s name. Next, select Delete this group.

Remove someone from a contact group

Go to Chat on the left, select Contacts from the Chat dropdown, choose More options beside the person’s name, and then select Remove from this group.

 

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For more information on call forwarding and simultaneous ring, please refer to the below articles. 

Learn more about calls forwarding on Microsoft Teams

Learn more about calls forwarding to a call group on Microsoft Teams

Learn more about calls setting up simultaneous ring on Microsoft Teams