Calling in Teams supports basic Phone System features, such as call answering and initiating with integrated dial pad. There are two ways in which you can call people on Teams: Choosing a contact from the directory, or dialing a number. These methods are outlined step-by-step below.
Call a contact
- Click on the Calls icon.
- Under the Calls section, click on Contacts.
- Click on the call icon next to the contact of the person you want to reach.
Place a call by hovering over someone's profile picture
Throughout the Teams app, you will find profile pictures of people you're connected with. (Sometimes people choose avatars or you might just see their initials.)
At any time, you can mouse over a profile picture and you will see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.
At the top of Teams, type "/call" in the box and then enter a name or number. When you make your selection, the call will begin automatically.
In this way, you can quickly find people or groups and make a call to them.
Note: If you're in a Teams call on your mobile device, the device's screen won't turn off if you don't navigate away from the call window (or if you navigate away but come back before it turns off). If you turn off your screen during a call, you'll stay connected but the device will lock.
You can make one-on-one or group calls with anyone in your organization directly from a chat without having to host a team meeting. These calls are private and won't appear in any team conversation. Entries for the calls will appear in your chat, though.
Go to your chat list, and click New chat to start a new conversation.
Type the name or names into the To field at the top of your new chat.
Select Video call or Audio call to start a call.
Up to 20 people can be on the same video call.
Note: If a group chat includes more than 20 people, calling buttons will be disabled.
Dial a number using the dial pad
Note: Over the dial pad, it is going to show your number. You can dial the 10 digit number (407-823-2000) or the 5 digit extension (32039) that you want to reach.
- Click on the Calls icon
- Click Dial a number.
- Enter the number of the person you want to reach by using the dial pad.
- Then select Call.
The articles below show a step by step guide on how to make calls by dialing a phone number or through a chat and managing your calls settings.
Learn more about how to dial a phone number on Microsoft Teams.
Learn more about how to start a call from a chat on Microsoft Teams.
Learn more about managing your call settings on Microsoft Teams.