Issue:

When connected to VPN, you cannot access any UCF websites.

Or

When connected to VPN you cannot access any internet websites.

Technical cause: some desktop applications cause issues with the TCP Stack (Default order of processing requests) when they install. The anyconnect VPN does split tunneling, which allows for only UCF traffic to go through the VPN, while internet traffic doesn't have to pass through the VPN.

Note: To resolve this issue, you need to have the ability to run as administrator. If you are unable to perform these steps, please contact the UCF IT Support Center.

Resolution:

1. Open up the start menu and type cmd without pressing enter
2. You should see Command Prompt in the menu. Right click it and select “Run as administrator”
3. Type “netsh winsock reset” (without the quote) and hit enter.
4. Type “netsh int ip reset” ” (without the quote) and hit enter.
5. Type “ipconfig /flushdns” ” (without the quote) and hit enter.
6. Restart your computer and see if you are still having connectivity issues.

If the issue isn’t resolved after these steps, please contact the UCF IT Support Center.