This article contains information about how to start the process of submitting a ServiceNow Ticket.
ServiceNow Ticket for Listserv Support
1. Determine what you need:
a. Request Ticket: For new services (you want a list created or changed/modified.)
b. Incident Ticket: Something is broken. (error, failure, strange behavior.)
3. Go to ServiceNow self-service portal and create a Request Ticket: https://ucf.service-now.com/ucfit
4. Email Support Center: itsupport@ucf.edu
a. Include attachments and/or screenshots
b. Ask them to open a Request Ticket for Listserv on your behalf.
5. Call Support Center: (407) 823-5117
a. Ask them to open a Request Ticket for Listserv
b. Provide as many details as possible.