This article contains information about how to process a Request for Listserv Create.
Listserv Create New List Request Ticket
Most lists are used by a team or group of people who want to use Listserv for One-way messaging to a group or use the list for Two-way discussions with a group.
1. Prep:
a. Choose a list name.
i. "UCF" can not to be part of the list name.
ii. No spaces. You may use either an underscore or a dash in the name.
iii. Keep it short. Try to abbreviate or use acronyms. The rest of the address is already long…
iv. If you are planning to have multiple lists, try to pick a standardized naming format for your organization. i.e. Sci-Fac , or Sci-Grad , etc.
b. Who will be the list Owner(s)? Owner= , Owner= , Owner=
*Please note that if you use an alias email address (short name@) on one of your PC’s configured email client and the other PC email client has the fully qualified (full name@) email address, we need to know both addresses. Listserv uses your email address as authentication and only providing an alias may deny access when using another email client that does not match exactly.
c. Will the list be One-way (Send= Owner) or Two-way (Send= Private)? *Private allows your Subscribers to send messages to your list.
d. Will the list be a Closed subscription managed by the owners or Open? Subscription= Closed
*Please note that the UCF Information Security Office has mandated that Attachments= No setting be in forced on lists with Subscription= Open due to the risk of self-subscribing individuals and the threat of virus, worm, or other infected attachments designed with malicious intent.
2. Create: Create a ServiceNow Incident Ticket. If your list exists and there is an error, this is an Incident and NOT a new Request to create/change/delete.
a. Required information:
i. List name
ii. List Owner(s)= EmailAddress FirstName LastName . Please follow this format.
iii. Send= Owner or Send= Private
iv. Subscription= Closed?
v. Attachments= Yes (Attachments=No if Subscription= Open)
b. Options:
i. Go to ServiceNow self-service portal and create an Incident Ticket.
ii. Email Service Desk: ServiceDesk@ucf.edu Include attachments and/or screenshots, and ask them to open an Incident Ticket for Listserv on your behalf.
iii. Call Service Desk: (407) 823-5117 Ask them to open an Incident Ticket for Listserv and provide as many details as possible.