UCF IT's Self-Service Portal offers a variety of IT-related services and information. The Web portal offers a place to submit tickets, review the status of tickets and find information on connecting to wireless, enrolling in multi-factor authentication and setting up Office 365 OneDrive for Business. Access to the Web portal requires a NID except to view the knowledge articles.
Initial Access
You may access the new UCF IT Support Center Portal in two ways through your Web browser:
- https://ucf.service-now.com/ucfit
- http://it.ucf.edu/ (click "Technical Support")
From the initial Web portal page, several options are available, which might require you to login. From the navigation menu, select Login and then enter your UCF NID and password through UCF's Federated Identity page.
Web Portal Options
The main Web portal page offers six major options and a searching feature.
The options include
- Report an Issue
- something broken or not working properly, such as hardware or network not working, or software displaying error messages
- Request a Service
- browse through the service catalog to find what you need, such as installing or updating software, resetting your NID password, requesting card system door access or consultations
- Report a Security Event
- browse through and report security-focused items, such account compromises, phishing and email scams and possible systems attacks.
- Knowledge Base
- search through a variety of articles that can assist you in solving issues
- My Tickets
- view any tickets you currently have open
- Contact Us
- see alternative ways to contact the UCF IT Support Center
The searching feature allows you to type in keywords to help narrow down what you might be looking for, and it searches across the Knowledge Base and the service catalog for matches.
Reporting an Issue
To report an issue, click the Report an Issue option from the main menu.
You will be taken to the Categories screen for this type of ticket.
From this screen, you will select the most appropriate option. Each selection may have different fields that need to be completed in order to submit your ticket successfully. Follow the instructions and fill-in the necessary information to begin.
When you are finished entering the required information, click the Submit button.
Request a Service
To request a service, click the Request a Service option from the main menu.
Many categories exist, including access/security, administrative/business systems, communication/collaboration, equipment, data hosting/infrastructure, training and software/applications. Select the option that seems most appropriate.
After selecting a particular request item, provide the necessary information on the form in order to submit your ticket successfully. Follow the instructions to provide the necessary information to begin.
When you are finished entering the required information, click the Submit button. If you are creating multiple requests (purchase a printer and a computer) you can click the "Add to Cart" button and create the second item. Generally, you will only use the Submit button.
Knowledge Base
The Knowledge Base provides a number of articles to assist you with a variety of tasks. There is also a search function to allow you to search for specific information.
My Tickets
My Tickets simply shows a list of tickets that have been opened by you or on your behalf within the system.
Report a Security Event
Report a Security Event offers a few focused items related to the Information Security Office about any suspected security breach, phishing or virtual scamming campaign.
Contact Us
If you are ever having a problem with using ServiceNow, please feel free to contact the UCF IT Support Center. The team will be happy to assist you in navigating around ServiceNow.