Your NID may become locked due to repeated automatic sign on attempts made by devices, computers, or websites using an old password. Follow these steps to prevent and fix future NID account lockouts:

1. Delete or "forget" any UCF wireless networks on your wireless devices (e.g., smart phones, tablets, laptops, game systems, streaming hardware, "Internet of Things" (IoT) devices, etc.)
2. Delete or clear any saved passwords in all of your device's browsers.
3. Delete any operating system saved password repositories. Take care to remove any saved Outlook client passwords.
4. Sign out of all services (email, wireless, myUCF, Webcourses, other UCF webpages, etc.) that may be storing your NID credentials.
5. Log off and power down all devices.
6. Reset your NID password.
7. Turn on devices one at a time and update them to use your new NID password. Take care to update mobile device wireless and email accounts separately.

NOTE: If your account locks after powering up the most recent device, that device may still contain a saved password. Try the steps again leaving that device powered down.

If your account is still locking after completing the steps, contact the UCF IT Support Center at 407-823-5117 for further assistance.

If your account becomes locked or your password has been changed without you initiating the action, please immediately contact the UCF IT Support Center at 407-823-5117 and alert the Security Incident Response Team at SIRT@ucf.edu