How do I update my phone number displayed in Outlook?


Sometimes your contact information in the Outlook global address book can become outdated or is incomplete. You can update your information but not through Outlook. 

UCF employees can update their work telephone phone number displayed on their Outlook and Teams contact cards through a self-service option in Service Now.

Update your Telephone Number (Work) or Fax Number:

Log Into the ServiceNow Portal:

Go to it.ucf.edu

Login with:

NID: (Your NID, ex. ab123456)

Password: (Your NID Password)


If you can’t Login:

If you do not know your NID, underneath the sign on area, you can click What is my NID?

If you do not remember your password, you can click What is my NID Password?

If you still need help you can contact the Support Center at (407) 823-5117 or servicedesk@ucf.edu

 

Navigate to Request a Service

Click on Request a Service



  1. Click Telephone Directory Listing under Phone Services.

  2. Choose NID or OID.

  3. The Telephone Number and Fax number that's listed in the Directory will automatically show. If no number is listed, the fields will be blank.

  4. Choose Add/Update or Remove a number.

  5. Select Telephone Number or Fax.

  6. If Add/Update is selected, input the number in the following format: +1 (XXX) XXXXXXX 

  7. Click Order Now when complete.


Note: Once saved, changes can take 24-48 hours to synchronize across all systems.

Frequently Asked Questions

Do I need to list my phone number in Outlook or Teams to receive a Teams call from another faculty or staff member?

No, in Microsoft Teams, you can make one-on-one, or group calls directly from any chat, without needing to list your phone number.

Can I list my department’s main phone number in Outlook/Teams instead of my assigned UCF phone number?

Please consult your supervisor or manager for guidance.

My phone number is incorrect or needs updating on my department’s website. What should I do?

Please consult your supervisor or manager for guidance.

I am trying to call another UCF employee, but their phone number is not listed on their Outlook or Teams contact card. How can I call them?

In Microsoft Teams, go to the Chat tab and select the chat with the person you want to call. If you're not already in a chat with them, you'll need to start one. At the top of the chat, click the Video or Audio call button to initiate the call. If you're starting the call from a group chat, you'll be prompted to confirm if you'd like to call everyone in the group