When a phone call is placed, the caller's telephone number is transmitted to the called party's telephone. The caller ID service may include the transmission of a name associated with the calling telephone number.
If you call someone on campus, the caller ID information is pulled from saved contacts in Microsoft Teams / Outlook and the UCF Phonebook. If you have a VoIP phone, they will see the name and phone number associated with your UCF Phone
If you call someone who is not on the campus phone system, they will see the phone number of your UCF phone. UCF does not transmit the name or location assigned to the phone. However, some carriers will insert "UCF" in the name field when delivering caller ID to off-campus phone numbers.
What if my UCF phone number is showing as Spam?
If the individuals you are calling have stopped answering, it might be because they’re seeing calls from your work phone number displayed as SPAM LIKELY or SPAM RISK via caller ID. Each phone carrier keeps a list of numbers they determine to be spam risks based on the history of the number, crowdsourced feedback and complaint data, and reputational analytics. Some of the most common reasons for getting a spam flag include:
You can use the links or email addresses below to register your UCF work telephone number and also address any incorrect labeling or call blocking with other carriers. You can also Register your number at the Free Caller Registry via https://www.freecallerregistry.com/fcr/
If your office has a main office phone number, you may request a Custom Caller ID using the General Request in Service-Now. When you call an off-campus number, the main office number will be transmitted instead of your assigned phone number. This only affects external calls. Calls to other phones within the UCF telephone system will see your full caller ID information.
Please note: Many mobile carriers do not deliver caller ID, and some that do pull the information from sources other than the national CNAM (calling name) database.
This is not possible within UCF's telephone system. There is no feature to turn it off.
For VoIP phones, there is no location recorded in the Pinnacle system as they can be moved and plugged in at other locations. When you dial 911 a process is run to identify the location of the phone on UCF's data network. This information is passed on to the 911 database.
The GPS coordinates on your cell phone only indicate the approximate location within 150 feet of where you actually are at ground level. They do not provide building floor information.
If you dial 911 on your cell phone, your cell phone carrier sends the call to 911 dispatch. If the GPS coordinates indicate that the phone is at UCF, dispatch will transfer the call to the University Police. There is no location information provided, so you should provide your name and location immediately to the Cornell Police.