If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

Note:

• You won't lose any user data by clearing the cache.
• Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.
  
  

Clear Teams (Classic) cache in Windows - Old Client

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key  +R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Teams.
   
   

Clear Teams cache in Windows 10/11 - Newer Client

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Start menu.
3. If Microsoft Teams (work or school) is pinned, right-click the app icon and choose App settings.
   • If not, click the All apps button then find Microsoft Teams (work or school) on the list. Right-click it and choose More > App settings.
4.  Click Reset.
   
   

Clear Teams cache in macOS

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
3. Enter the following command, and then press Return:
   rm -r ~/Library/Application\ Support/Microsoft/Teams
4. Restart Teams.