Organizational ID’s (OIDs), also known as departmental email accounts, are email accounts that departments can request for their organization. OIDs allow departments to advertise a single, department wide email address for use in published media and departmental processes.
A shared mailbox is a mailbox that multiple users can use to read and send e-mail messages. Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view calendar tasks.
A room account is a resource mailbox that's assigned to a physical location, such as a conference room, an auditorium, or a training room. With room mailboxes, users can easily reserve these rooms by including room mailboxes in their meeting requests. When they do this, the room mailbox uses options you can configure to decide whether the invite should be accepted or denied.
An equipment mailbox is a resource mailbox assigned to a resource that's not location specific, such as a portable computer, projector, microphone, or a car.
If you would to request a new OID or Shared Mailbox (email only):
Login to the ServiceNow Portal:
- Go to it.ucf.edu
- Click Submit a Ticket
- Login with your NID@ucf.edu
If you can’t login, please contact the Support Center at (407) 823-5117 or servicedesk@ucf.edu
Navigate to Request a Service
- Click on Request a Service
- Click Add New or Change Existing Organizational (OID) or Shared Mailbox Request under Communication & Collaboration
Fill out the request form
On Behalf of User: defaults to the person submitting the ticket and cannot be changed.
Select Add or Change: add is selected if you want to create a new account. change is selected to make changes to an existing account (such as adding or removing members or converting a Departmental OID to a Shared Mailbox).
Note: Once the Shared Mailbox is created, please allow 1-2 hours for Shared Mailbox to auto-map to Outlook desktop (Windows). Shared Mailboxes do not auto-map to Outlook for Mac or Outlook webmail. Please see the following links for instructions for accessing Shared Mailboxes in those versions: Outlook for Mac or Outlook Web Access (webmail)