Changing your default alias will change your default business address. The default business address will show up in the Outlook Contacts for the entire University. This means if someone searches for you, they would see “Tom.Stone@ucf.edu” instead of “Thomas.Stone@ucf.edu”. This also means when you send an email, it will be sent from your new default business address.

If you would like your alias to be your default e-mail address, navigate to

Log Into the ServiceNow Portal:

Go to it.ucf.edu

Click Submit a Ticket

Login with:

NID: (Your NID, ex. ab123456)

Password: (Your NID Password)

If you can’t Login:

If you do not know your NID, underneath the sign on area, you can click What is my NID?

If you do not remember your password, you can click What is my NID Password?

If you still need help you can contact the Support Center at (407) 823-5117 or servicedesk@ucf.edu

Navigate to Request a Service

Click on Request a Service

Click Change Preferred Email Address under Communication & Collaboration

Use the drop-down to select the email address that you would like to set as your default. 

Click Order Now.