How to Reset Citrix Workspace on MacOS


The following document will guide you on how to reset Citrix Workspace on your MacOS device.

NOTE: A reset of the Citrix Workspace is needed to resolve issues with applications or desktops still running in the background after following the appropriate steps to end them.


Step 1 – Start Citrix Workspace App from either the Launchpad Use Launchpad on your Mac - Apple Support or enter Citrix Workspace in Finder/Spotlight.


Step 2 – In the upper left corner of your screen, next to the Apple symbol, click on Citrix Workspace and select Preferences.

Citrix Workspace App, select Preferences


Step 3 – In the preferences window, click on the Accounts tab and then select Primary account shown in the middle of the window. Next, click the Minus button and OK to confirm removing the account.

Remove VDI account from Accounts in System Preferences


Step 4 – Close the preferences window and click Set Up Account. In the Add account window, enter ucfapps.cloud.com

Graphical user interface, text Description automatically generated


Step 5 – Congratulations! You have successfully reset Citrix Workspace.



Still need assistance?

If you need further assistance, please reach out to UCF IT Support Center or the Student Support Desk in Technology Commons or Classroom 1 buildings.