How do I reset my Microsoft Teams conference Pin?


Microsoft Teams Conference PIN

The Teams PIN is a numeric code assigned to each Microsoft Teams user. Without your Teams PIN when dialing in via phone, you may be placed in the Audio Conferencing Center "lobby." You'll listen to on-hold music, waiting for another participant to admit you into the online class session/meeting. Entering your Teams PIN prevents the lobby wait.

If you don't already know your Teams PIN for audio conferencing, you can reset your Teams PIN.

If resetting your Teams PIN from off-campus, you may be prompted to use Duo Security Multi-factor authentication (MFA) to confirm your identity. Be sure you are registered for Duo Security to reset your Teams PIN.

Resetting Your Teams PIN for Audio Conferencing

  1. Go to https://mysettings.lync.com/pstnconferencing

  2. If you haven't recently logged in to Microsoft Office 365, you may be prompted to sign in.



3. The Audio Conferencing page appears. Click or tap the Reset PIN button.


4. If successful, you are given a new five-digit Teams PIN with the message "Your changes have been saved successfully." Note your new Teams PIN.

Joining Your Meeting Using Your Teams PIN

Now that you have your new Teams PIN, you're ready to join your class session/meeting with it.

  1. Locate your online class session/meeting details in a calendar item or sent email. Note the call-in audio conference number and the Conference ID.

  2. Call the audio conference phone number. An automated voice welcomes you to the Audio Conferencing Center.

  3. From your phone, enter the Conference ID followed by the # pound sign.

  4. The automated voice will say "If you are meeting organizer, press star now." Press star. You will be prompted to enter your five-digit Teams PIN followed by the # pound sign.

  5. The automated voice will announce "You are now joining the meeting as the leader." You have successfully joined the audio conference as the meeting organizer.