How to set up your audio device

You can use a USB headset, or a Bluetooth wireless headset connected to your computer. Teams should automatically select an audio device connected and use that.

To start using your headset:

1. Plug the USB cable in to a spare USB port on your desktop, docking station or laptop.
   
   
2. In Teams, click on your initials or profile picture (top right of Teams screen), then go to Settings – Devices
   
   
3. Your headset or audio device will now appear in the list of audio devices. Select it to use it with Teams.
   
   
4. Make a test call to check your audio settings. This is an automated response to check the microphone and speaker, as well as voice quality. You will get a results page to tell you if everything is OK.
   
   
   
   You can now make calls with Teams. You can check your camera here as well.
   
   
   Troubleshooting Devices
   
   
   • Audio Devices – Shows which devices are available for use on your computer. If this does not show up when you plug in the USB cable from your headset control unit, please check your computer’s settings. 
     
     
     • To change your Audio devices settings, click on the drop-down menu and select Custom Setup. This will allow you to customize your microphone and speaker settings to your preferences. 
       
       
   • Speaker – Lets you select which speaker you would like to use. This option will default to the device that you have set up for your Audio devices. 
     
     
     • To change your microphone, select whichever device you would like to use from the drop-down menu. 
       
       
   • Microphone – Lets you select which microphone you would like to use. This option will default to the device that you have set up for your Audio devices.
     
     
     • To change your microphone, select whichever device you would like to use from the drop-down menu.
       
       
   • Make a test call– Lets you test out your devices. If there are issues connecting to the device this process will notify you.
     
     
     • Click the Make a test call button. 
     • You will be prompted to record a short message. 
     • Once you are finished, the recording will be played back to you. 
     • This will generate a report telling you which devices are connected successfully and unsuccessfully. (green check means good, red x means bad)
     • If your test call results are unsatisfactory, check your equipment and try again.
       
   • Camera
     
     
     • This is used for video meetings/calls. If no camera is detected, you will not be able to adjust the settings for this option.