How To Clear the Windows Credential Manager


 

The following steps describe how to clear saved program credentials on Windows. This helps with login issues where a saved credential or account is causing authentication issues.

NOTE: Clearing the Credential Manager will only require that the passwords for any saved accounts be re-entered.

Clearing the Credential Manager

1. Click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner) and search for “Credential Manager”. Click the result (below) to open the menu.



2. In the Credential Manager window, select “Windows Credentials” toward the top. A list of saved credentials should display.



3. For each item in the list, select the Down Arrow to display more information. Once the item is expanded, click “Remove” to delete the saved credential.



IMPORTANT: The removal (Step #3) must be performed for each credential stored. There is no method to clear all credentials at once.

4. Once all saved credentials have been removed, log out and back in to the computer to trigger Office and other programs to prompt for your current password.

If you have any login or access issues after following these steps, contact UCF IT Support.