This article contains information about how to start the process of submitting a ServiceNow Incident Ticket.
Listserv Incident Ticket
*Incident Ticket= Something that is broken. (error, failure, strange behavior.)
1. Go to ServiceNow self-service portal and create a Incidednt Ticket: https://ucf.service-now.com/
2. Email Support Center: itsupport@ucf.edu
a. Include attachments and/or screenshots
b. Ask them to open a Request Ticket for Listserv on your behalf.
3. Call Support Center: (407) 823-5117
a. Ask them to open a Request Ticket for Listserv
b. Provide as many details as possible.