This article contains information about how to process an Incident Ticket for Listserv Command Failure.
Listserv v16 Command Failure Incident Ticket
1. Prep: Always include attachments; preferably, or screenshots of the original command used and screenshot of error message.
2. Create: Create a ServiceNow Incident Ticket. If you list exists and there is an error, this is an Incident and NOT a new Request to create/change/delete.
A. Required information:
i. List name
ii. List Owner email and name associate with error and ownership of list.
iii. Original command email sent or entered in Listserv Web GUI that generated error, error message from Listserv, and/or screenshots of all.
iv. Details on what you were trying to do with Listserv (expected results.)
a. ADD Subscriber
b. DEL Subscriber
c. REVIEW Subscriber
B. Options:
i. Go to ServiceNow self-service portal and create an Incident Ticket.
ii. Email Support Center: itsupport@ucf.edu Include attachments and/or screenshots, and ask them to open an Incident Ticket for Listserv on your behalf.
iii. Call Support Center: (407) 823-5117 Ask them to open an Incident Ticket for Listserv and provide as many details as possible.