This article contains information about how to process an Incident Ticket for Listserv error messages.
Listserv v16 Error Message Incident Ticket
1. Prep: Always include attachments; preferably, or screenshots of the original command used and screenshot of error message.
2. Create: Create a ServiceNow Incident Ticket. If you list exists and there is an error, this is an Incident and NOT a new Request to create/change/delete.
a. Required information:
i. List name
ii. List Owner email and name associate with error and ownership of list.
iii. Original command email sent to Listserv that generated error, error message from Listserv, or screenshots of all.
iv. Details on what you were trying to do with Listserv (expected results)?
b. Options:
i. Go to ServiceNow self-service portal: https://ucf.service-now.com/ and create an Incident Ticket.
ii. Email Service Desk: ServiceDesk@ucf.edu Include attachments and/or screenshots, and ask them to open an Incident Ticket for Listserv on your behalf.
iii. Call Service Desk: (407) 823-5117 Ask them to open an Incident Ticket for Listserv and provide as many details as possible.